policies

we respect your privacy. this policy explains what personal information we may collect, why we collect it, how we use and protect it, and what choices you have.

"personal information" means information relating to an identifiable living natural or existing juristic person, as defined in POPIA.

we process personal information lawfully, minimally, and for defined purposes—such as providing our websites and apps, responding to enquiries, operating courses and job boards, improving our services, complying with law, and protecting our legitimate interests where balanced against your rights.

depending on how you use our services, we may collect identifiers (name, email, phone), account details, employment or education-related information you choose to provide, technical data (IP address, device type, browser), usage logs, and communications you send us.

we do not sell your personal information. we may share it with service providers who host data, send email, or analyse usage on our instructions and under appropriate agreements. we may disclose information if required by law, court order, or to protect rights, safety, and security.

we strive to comply with POPIA's conditions for lawful processing, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

where we act as responsible party, we take reasonable measures to ensure personal information is complete, relevant, and not excessive, and that processing agreements exist with operators (processors) who handle personal information on our behalf.

if we transfer personal information outside South Africa, we do so only where permitted by POPIA and with appropriate safeguards where required.

subject to POPIA and applicable exceptions, you may request access to personal information we hold about you and ask us to correct or destroy information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or unlawfully obtained.

you may object to processing of your personal information on reasonable grounds relating to your particular situation, where POPIA allows. you may withdraw consent where processing was consent-based, without affecting the lawfulness of prior processing.

to exercise these rights, contact us using the details on our contact page. we may need to verify your identity. we will respond within a reasonable period as required by law.

we may use cookies, local storage, and similar technologies to remember preferences, secure sessions, measure traffic, and improve performance. you can control cookies through your browser settings; blocking some cookies may affect functionality.

where we use analytics or marketing tools that process personal information, we aim to do so in line with this policy and POPIA, including where consent or legitimate interest applies.

we implement appropriate technical and organisational measures having regard to the nature of the personal information and the risks involved. no online service is completely secure; you should use strong passwords and protect your devices.

we retain personal information only as long as needed for the purposes described, legal obligations, dispute resolution, and legitimate business needs, after which we delete or de-identify it where feasible.

where we offer paid products or subscriptions, fees, billing cycles, and refund eligibility will be stated at the point of purchase. unless mandatory law or the specific offer states otherwise, payments are generally non-refundable once access or delivery has begun, except where we fail to provide the purchased service through no fault of yours.

you may cancel recurring subscriptions in accordance with the instructions we provide; cancellation typically stops future charges but does not always refund the current billing period. statutory cooling-off or quality-related remedies under the CPA may apply to qualifying consumers—refer to your confirmation emails and South African consumer guidance.

chargebacks or payment disputes should first be raised with us so we can try to resolve the issue.

we may send service-related notices and, where permitted, promotional messages. you can opt out of direct marketing at any time using the unsubscribe link in emails or by contacting us. opting out does not affect non-promotional communications necessary to provide the services.

our services are not directed at children under the age intended by applicable law without parental or guardian consent. if you believe we have collected personal information from a child without appropriate authority, please contact us and we will take appropriate steps.

we may update this policy to reflect legal, technical, or operational changes. material updates will be indicated by revising the date at the top of this page or through notices on our services where appropriate.

if you have concerns about how we handle personal information, please contact us first. you may also lodge a complaint with the Information Regulator (South Africa) in terms of POPIA if you believe your rights have been infringed.

questions? reach us via contact.